Shipping policy
Last updated: 2 February 2026
We currently ship to the United Kingdom and selected international destinations. Available shipping options and costs are displayed at checkout.
Order Processing
Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
Custom-made or made-to-order items may require additional processing time, which will be clearly communicated at checkout.
Shipping Times & Costs
Shipping costs are calculated at checkout based on destination, order weight, and shipping method.
Shipping Options
We offer the following shipping options at checkout:
- Standard Shipping (Free Shipping)
Orders are processed and shipped using our standard fulfilment workflow.
Estimated delivery time: 10–30 business days, depending on destination.
- Express Shipping
Orders receive priority processing and handling. While delivery times may be faster in some cases, delivery timeframes are estimates only and not guaranteed.
Estimated delivery time: 7–20 business days, depending on destination.
Estimated delivery times are provided as a guide only and may be affected by factors outside our control, including carrier delays, customs processing, weather conditions, or peak periods.
Free shipping promotions, where available, are clearly displayed at checkout and may be subject to minimum order values and regional eligibility.
Customs, Duties & Taxes
For international orders, customs duties, VAT, or import taxes may apply depending on your location. These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become active.
If you do not receive your tracking email, please check your spam or junk folder.
Delivery Issues
Delivery times are estimates only and delays may occur due to circumstances beyond our control.
If a parcel is marked as delivered by the carrier but not received, please contact us so we can assist with an investigation.
If your order is lost or damaged in transit, please contact us with your order number and tracking details. We will assist you in accordance with applicable consumer protection laws.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at: